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Warranty

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

SUBJECT TO THE EXCEPTIONS FROM COVERAGE SET FORTH BELOW, WE WARRANT THAT DURING THE WARRANTY PERIOD, IF THE LAMINATE OR FABRIC OF THE PRODUCT BECOMES DAMAGED AS A RESULT OF NORMAL HOUSEHOLD USE, REST DEFENDER, LLC, A TEXAS LIMITED LIABILITY COMPANY, WILL REPLACE THE PROTECTOR SO LONG AS THE FOLLOWING CARE INSTRUCTION HAVE BEEN FOLLOWED FULLY:

  1. Machine wash and dry the Protector as quickly as possible after spillage, preferably while still fresh, according to our wash and care instructions. The item should be tumble-dried using low heat and bleach should never be used. Product failure due to not following the washing instructions may lead to product failure, which is not covered by our warranty.
  2. To register a claim, please telephone our help line at (469) 677-6655 or email [email protected] within 5 days of the incident.
  3. The product must be returned to us for inspection and validation of your claim.
  4. If purchased at a retailer, PLEASE RETURN THE DAMAGED PROTECTOR DIRECTLY TO REST DEFENDER.
  5. Purchase receipt must be retained and presented to validate warranty.

If a Rest Defender “Premium Mattress Protector” is purchased at the same time (on the same receipt) with a new mattress at an authorized retail Rest Defender dealer, Rest Defender will cover the mattress against stains that occur due to manufacture defects.  It is the sole discretion of Rest Defender whether a mattress will be cleaned by a professional cleaner of our choice or replaced by an equivalent mattress of equal value.  The protector must be sent to Rest Defender for inspection before any action is taken on a possible fluid claim. If the stain was caused by neglect, incorrect washing practices or other non-manufacture defects, a claim may not be accepted.  A receipt must accompany the product for verification.

WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR.  SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  IN THE EVENT THAT THE DISCLAIMER OF IMPLIED WARRANTIES DOES NOT APPLY TO YOU, THEN ALL SUCH IMPLIED WARRANTIES SHALL BE LIMITED TO THE TERM OF THIS EXPRESS LIMITED WARRANTY IF SO ALLOWED IN YOUR STATE.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

WHO MAY USE THIS WARRANTY?

REST DEFENDER, LLC (“we”) extend this limited warranty only to the consumer who originally purchased the product (“you”). It does not extend to any subsequent owner or other transferee of the product.  This warranty is non-transferable.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers the defects in materials and workmanship of the product described above for the type of product referenced in the title of this warranty (the “product”) for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control; (i) mattress protectors that have been neglected, mishandled or abused; (j) stains or other damage caused by nail polish, inks, cosmetics, bleach, non-food related grease, corrosives, chemicals, alcohol or dyes; (k) stains or other damage occurring prior to or during delivery or while the mattress is in or being moved into or out of storage or being moved between residences; (l) stains or damage caused by, or the result of mold or mildew; (m) damage caused by animal beaks, teeth or claws; (n) stains or other damage caused by or related to fire (including water damage), smoke, flood or other natural disaster, theft or vandalism, or any other loss that is covered under an insurance policy; or (o) stains or other damage caused by structural problems or appliance malfunctions such as, but not limited to, leaks from the air conditioners, skylights, roof water heaters or water pipes.

Our products are designed to keep the sleep surfaces free from stains and should easily wash out when wash care instructions are followed.  They will withstand the repeated washing and low heat tumble-drying and will provide lasting protection.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for ten (10) years (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

For commercial purchases (non-household purchases) the warranty is reduced from 10 years to 2 years.  All conditions and exclusions still apply.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must call our customer service department at (469) 677-6655 or email [email protected] during the Warranty Period and following the procedures set forth above.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

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